SHIPPING & RETURNING
Shipping Policy
At MIXERGIRL, we are committed to providing you with a seamless shopping experience, starting with fast and reliable shipping.
Free Shipping:
We offer FREE SHIPPING on orders of 3 or more items. Whether you’re treating yourself or stocking up, enjoy the convenience of free delivery right to your door.
Standard Shipping:
For orders under 3 items, a standard shipping fee of $9.99 will be applied at checkout. This ensures that your order arrives safely and on time.
Shipping Time:
Once your order is processed, we’ll ship it out as quickly as possible! Please note that our shipping times typically range from 10 to 15 business days. While we work hard to get your shoes to you as soon as possible, please allow a few extra days during peak seasons or for any unforeseen delays.
Order Tracking:
Once your order has shipped, we will send you a tracking number so you can keep an eye on its progress from our warehouse to your doorstep. We want you to stay updated every step of the way!
Return Policy
We want you to love your new MIXERGIRL shoes! If for any reason you're not completely satisfied, we offer a hassle-free return policy.
Returns Eligibility:
You can return any unused and unworn shoes within 30 days from the date of purchase. The shoes must be in their original packaging with all tags attached. Please ensure the shoes are not damaged or worn (aside from trying them on), as returns will only be accepted if they meet these conditions.
How to Return:
To initiate a return, simply reach out to our customer service team at [email address] or visit our Returns Portal on our website. We’ll guide you through the return process and provide you with a return shipping label.
Return Shipping Fees:
Customers are responsible for the return shipping costs unless the item is defective or damaged upon arrival. If your return meets our policy, we will issue a refund to your original payment method as soon as we receive and inspect the returned item.
Exchanges:
At this time, we do not process direct exchanges. However, you are welcome to return your item and place a new order for a different size or style.